Consumer Policy – Unauthorised XAG Resellers

To ensure the highest quality of XAG products, including P100, V40, P302020, P302018, P20, P10, XMission, M500 2022, M2000 2022 and R150. XAG is committed to providing the best customer support through a reliable network of authorised distributors and resellers and strongly advises customers to purchase from their local authorised distributor and to be aware of the possible risks of purchasing products outside of the countries where it is originally sold or through unverified resellers
There are unauthorised resellers who advertise and sell XAG products. These products may be deactivated and unusable. XAG cannot guarantee the quality or effectiveness of such products and, therefore, these products are not covered by XAG’s warranty.
Please note that unauthorised sellers may appear on a marketplace site hosted by companies such as Taobao, Alibaba, Amazon, eBay and the like. When purchasing on these marketplace sites, you should always confirm that the reseller is an authorised XAG reseller.
Deactivated Products may incur reactivation fees of $20,000
It is your responsibility as a customer to ensure that the reseller you purchase from is an authorised XAG reseller. To verify that a reseller is authorised, please contact info@xa.com for information.